1. CHECK YOUR CREDIT BALANCE

- ONCE YOU LOG IN TO YOUR ACCOUNT, IF YOU HAVE CREDIT, YOUR STORE CREDIT BALANCE WILL BE DISPLAYED ON THE TOP BANNER OF THE SITE (E.G., "YOU HAVE $100 CREDITS AVAILABLE").

- ALTERNATIVELY, A POP-UP WILL APPEAR SHOWING YOUR CREDIT BALANCE AS YOU NAVIGATE THE SITE.

2. SHOP FOR YOUR ITEMS

- BROWSE THE STORE AND ADD YOUR DESIRED ITEMS TO YOUR CART.

3. APPLY YOUR CREDITS AT CHECKOUT

- WHEN YOU PROCEED TO YOUR CART, A POP-UP WILL PROMPT YOU TO APPLY YOUR AVAILABLE CREDITS AT CHECKOUT. ALTERNATIVELY, YOU CAN CLICK ON THE CREDIT BUTTON ON THE EDGE OF YOUR SCREEN; THIS WILL TRIGGER A CREDIT WIDGET WHERE YOU CAN APPLY YOUR CREDIT TO YOUR ORDER.

4. ENTER THE CREDIT AMOUNT

- SPECIFY THE AMOUNT OF CREDIT YOU'D LIKE TO USE, AND COMPLETE YOUR CHECKOUT.

5. PROCEED WITH YOUR CHECKOUT

- ONCE YOUR CREDIT IS APPLIED, YOU CAN CONTINUE WITH YOUR CHECKOUT; YOU WILL SEE YOUR CREDIT APPLIED AT THE CHECKOUT PAGE.

RETURNS CAN BE INITIATED BY CONTACTING US HERE. RETURNS WILL BE ISSUED AS STORE CREDIT ONLY AND WILL BE SENT TO THE EMAIL ASSOCIATED WITH THE ORDER. ONCE YOUR RETURN IS APPROVED, PLEASE FOLLOW THE PROVIDED INSTRUCTIONS TO RETURN YOUR ITEMS AND RECEIVE STORE CREDIT.

ALL APPROVED RETURN ITEMS MUST MEET THE FOLLOWING CRITERIA:

● TAGS MUST REMAIN INTACT AND ATTACHED TO THE GARMENT.

● ITEMS MUST SHOW NO SIGNS OF WEAR OR WASHING.

● ITEMS MUST BE FREE FROM ANY DAMAGE.

RETURN SHIPPING LABELS WILL BE PROVIDED AND ALL RETURNS MUST BE SHIPPED BACK USING THE LABEL PROVIDED BY SP5DER.

PLEASE ALLOW 7-10 CALENDAR DAYS FOR STORE CREDIT TO BE APPLIED TO YOUR ACCOUNT. STORE CREDIT WILL BE ISSUED ONCE OUR WAREHOUSE COMPLETES THE QUALITY CONTROL AND RECEIVING PROCESS.

EXCEPTIONS AND INELIGIBLE RETURNS

SELECT SWIM SUITS, SWIM TOPS, SWIM BOTTOMS, UNDERWEAR, LIMITED EDITION, COLLABORATIONS, ACCESSORIES (I.E. KEYCHAINS, ETC.) ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN.

PLEASE NOTE, CANCELLATIONS ARE NOT GUARANTEED. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED/ADJUSTED. WE CANNOT SWITCH STYLES, COLORS, OR SIZES.

- IF YOUR ORDER WAS CANCELED WITHOUT REQUEST, UNLESS WE DIRECTLY CONTACT YOU, WE ADVISE YOU TO CONTACT YOUR FINANCIAL INSTITUTION TO ENSURE ALL INFORMATION IS UP TO DATE. IF YOUR ORDER WAS CANCELLED AUTOMATICALLY, IT HAS BEEN REFUNDED. REFUNDS CAN TAKE UP TO 8-10 BUSINESS DAYS TO BE RETURNED TO YOUR ACCOUNT, DEPENDING ON YOUR FINANCIAL INSTITUTION.

- IF YOU USED STORE CREDIT TO CHECK OUT, YOUR STORE CREDIT WILL BE RETURNED TO YOUR ACCOUNT BALANCE.

ORDERS ARE PROCESSED ON BUSINESS DAYS (MONDAY-FRIDAY). ORDERS WILL SHIP WITHIN 3-5 BUSINESS DAYS. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE YOUR ORDER IS READY TO SHIP. SHIPPING TIME DOES NOT INCLUDE PROCESSING TIME.

DOMESTIC ORDERS ARE SHIPPED VIA FEDEX GROUND (FLAT RATE) WITHIN THE US.

IF YOUR ORDER WAS MARKED AS DELIVERED, SP5DER WORLDWIDE IS NOT LIABLE FOR ANY LOST, DAMAGED, OR STOLEN SHIPMENTS. THE BUYER ASSUMES ALL RESPONSIBILITY OF CLAIMS OR CORRESPONDENCE WITH THE SHIPPING CARRIER. IF YOUR ORDER WAS DELIVERED OVER 30 DAYS AGO, WE CANNOT ASSIST WITH MISSING PACKAGE INQUIRIES. NO EXCEPTIONS.

PLEASE CONTACT US IMMEDIATELY IF YOUR ITEM IS DEFECTIVE/DAMAGED. WE WILL REQUIRE VISUAL EVIDENCE OF THE GARMENT IN ORDER TO REVIEW THE DAMAGE AND TRY TO FIND A SOLUTION. IF YOUR ORDER WAS DELIVERED OVER 30 DAYS AGO, WE CANNOT ASSIST WITH A DAMAGED INQUIRY. NO EXCEPTIONS.

DEFECTS ARE AT THE DISCRETION OF SP5DER WORLDWIDE.

SIZE GUIDES ARE AVAILABLE ON ALL PRODUCT PAGES. FOR ANY OTHER INQUIRIES, PLEASE REACH OUT TO US.

MANY SP5DER PIECES USE OUR EXCLUSIVE PUFF PRINT TECHNIQUE. STYLES LIKE OUR OG WEB HOODIE, PUNK V2 HOODIE, OG WEB SWEATSHORTS, BELUGA HOODIE, AND SOUVENIR HOODIES ALL FEATURE THIS PUFF PRINT AND REQUIRE SPECIAL CARE. CRACKING OF ALL PUFF PRINT IS COMMON, BUT THE RECOMMENDATIONS BELOW WILL EXTEND THE LIFE OF YOUR PUFF PRINT PIECES.

- DO NOT DRY CLEAN SCREEN/PUFF-PRINTED GARMENTS.

- MACHINE WASH IN COLD WATER ON A GENTLE CYCLE.

- DO NOT USE BLEACH.

- MACHINE DRY ON A GENTLE CYCLE.

- DO NOT USE FABRIC SOFTENER ON SCREEN-PRINTED GARMENTS - FABRIC SOFTENER CHEMICALS CAN CAUSE CRACKING OR FADING IN THESE AREAS.

- TURN GARMENT INSIDE OUT TO IRON AND DO NOT USE STEAM.

- WHEN STORING GARMENT, AVOID FOLDING THE PUFF PRINT.

RHINESTONES ARE AN IMPORTANT PART OF SP5DER’S DNA. STYLES LIKE OUR OG WEB HOODIE, ATLANTA HOODIE, AND RHINESTONE TRUCKER ALL FEATURE RHINESTONES, AND BELOW WE’VE PUT TOGETHER TIPS TO GIVE YOUR RHINESTONE PIECES LONGEVITY.

- SPOT CLEAN STAINS AS SOON AS THEY OCCUR.

- IF NECESSARY, HAND WASH GARMENT WITH A GENTLE DETERGENT IN COLD WATER.

- REMOVE EXCESS WATER AND LAY FLAT TO DRY.

- AVOID USING PRE-WASH SPRAYS SUCH AS STAIN REMOVERS OR PRE-TREATMENTS; THESE CAN DISSOLVE OR REMOVE THE RHINESTONES.

- TURN GARMENT INSIDE OUT TO IRON AND DO NOT USE STEAM. AVOID IRONING OVER AREAS WITH RHINESTONES, AS HEAT CAN CAUSE STONES TO LOOSEN.

- FOR ACCESSORIES WITH RHINESTONES, SPOT CLEAN ONLY.